Frequently Asked Questions
Band is a sustainable fashion brand that specializes in creating innovative clothing accessories, including our popular Band Jacket Strap and Black Crossbody Bags.
For any inquiries or assistance, you can reach out to our customer service team through email at trybandstrap@gmail.com. Alternatively, you can fill in our online form, and we'll make it a priority to respond to you as soon as possible
We are a Canadian company so all our prices are in CAD.
For Example:
1 Band Strap + 2 Mini Bands + 1 Carabiner = $35 CAD which is equivalent to $25 USD
FREE US/Canada Shipping: $25 CAD min.
FREE Global Shipping: $50 CAD min.
*1 Band Strap qualifies for free shipping to US/CA and 2 Band Straps qualify for free shipping Globally.
For any orders below the free shipping thresholds, the following flat shipping fees apply:
-US/CA: $10 CAD flat shipping fee
-Global: $15 CAD flat shipping fee
US orders takes 2-8 business days to arrive.
Canada orders take 2-6 business days to arrive.
International orders take 4-21 business days to arrive.
We proudly create our products using recycled water bottles. This eco-friendly approach is our way of contributing to a more sustainable and environmentally conscious fashion industry.
Yes! We deliver internationally, all over the globe.
For Canadian orders, please expect delivery within 2-6 business days. US orders typically take 2-8 business days to arrive. International orders typically take 4-21 business days to arrive. All orders come with tracking. We appreciate your patience as we ensure your Band products reach you promptly.
In the unfortunate event that any part of your order arrives damaged, kindly notify us via the "Contact Us" page. We will promptly address the issue with the carrier to ensure a resolution.
Once your order has been confirmed and the payment processed, it enters our processing system. Unfortunately, changes or cancellations are not possible at this stage. If you need assistance, please contact us immediately upon confirmation, and we'll do our best to address your concerns.
Absolutely! Feel free to use your promotional code during the checkout process. As you confirm your details, enter the valid code, and the discount will be applied to your order total. Enjoy the benefits of our promotions!
Here's one if you need :)
"TRYBANDSTRAP10" - 10% off your first order
We want you to love your Band purchase! If, for any reason, you're not satisfied, we gladly accept returns within 30 days of your order. To initiate a return, please email us at trybandstrap@gmail.com, and we'll provide you with detailed return instructions.
Please note:
Returned items should be in re-sellable condition with no physical damage.
Return shipping costs are not covered.
We appreciate your understanding, and we're here to assist you throughout the return process.
At Band, we pride ourselves on being a brand that seamlessly blends sustainability, style, and innovation. Our products are crafted with a commitment to reducing environmental impact while offering you a fashionable and functional accessory.
The outside material of our bags is water-resistant but not fully waterproof. This design ensures durability while providing protection against light rain and moisture.
While we don't recommend machine washing, keeping your Band bags and straps clean is easy. For bags, use a damp cloth or water with a neutral soap for stains. This simple care routine ensures your Band accessories stay fresh and ready for all your adventures. or more detailed tips on how to care for your BandStrap products, check out our informative blog article Caring for Your BandStrap: Maintenance Tips To Ensure Your Bags From Band Last
Our Lifetime Warranty covers any manufacturer defects to ensure you're not stuck with a damaged item.
Our Lifetime Warranty does not cover physical damage caused by normal wear and tear.