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Frequently Asked Questions

What is Band?

Band is a sustainable fashion brand that specializes in creating innovative clothing accessories, including our popular Band Jacket Strap and Black Crossbody Bags.

How can I contact Band customer service?

For any inquiries or assistance, you can reach out to our customer service team through email at trybandstrap@gmail.com. Alternatively, you can fill in our online form, and we'll make it a priority to respond to you as soon as possible

Are prices in USD or CAD?

We are a Canadian company so all our prices are in CAD.

For Example:

1 Band Strap + 2 Mini Bands + 1 Carabiner = $35 CAD which is equivalent to $25 USD

Shipping details?

FREE US/Canada Shipping: $25 CAD min.

FREE Global Shipping: $50 CAD min.

*1 Band Strap qualifies for free shipping to US/CA and 2 Band Straps qualify for free shipping Globally.

For any orders below the free shipping thresholds, the following flat shipping fees apply:

-US/CA: $10 CAD flat shipping fee

-Global: $15 CAD flat shipping fee

US orders takes 2-8 business days to arrive.

Canada orders take 2-6 business days to arrive.

International orders take 4-21 business days to arrive.

What is Band's approach to sustainability?

We proudly create our products using recycled water bottles. This eco-friendly approach is our way of contributing to a more sustainable and environmentally conscious fashion industry.

Can I get my Band order delivered anywhere in the world?

Yes! We deliver internationally, all over the globe.

When will my Band order be delivered?

For Canadian orders, please expect delivery within 2-6 business days. US orders typically take 2-8 business days to arrive. International orders typically take 4-21 business days to arrive. All orders come with tracking. We appreciate your patience as we ensure your Band products reach you promptly.

What should I do if my order arrives damaged?

In the unfortunate event that any part of your order arrives damaged, kindly notify us via the "Contact Us" page. We will promptly address the issue with the carrier to ensure a resolution.

Can I still make changes or cancellations once my order has been confirmed?

Once your order has been confirmed and the payment processed, it enters our processing system. Unfortunately, changes or cancellations are not possible at this stage. If you need assistance, please contact us immediately upon confirmation, and we'll do our best to address your concerns.

Can I use a discount code?

Absolutely! Feel free to use your promotional code during the checkout process. As you confirm your details, enter the valid code, and the discount will be applied to your order total. Enjoy the benefits of our promotions!

Here's one if you need :)

"TRYBANDSTRAP10" - 10% off your first order

What is your return policy?

We want you to love your Band purchase! If, for any reason, you're not satisfied, we gladly accept returns within 30 days of your order. To initiate a return, please email us at trybandstrap@gmail.com, and we'll provide you with detailed return instructions.

Please note:

Returned items should be in re-sellable condition with no physical damage.

Return shipping costs are not covered.

We appreciate your understanding, and we're here to assist you throughout the return process.

Why Band?

At Band, we pride ourselves on being a brand that seamlessly blends sustainability, style, and innovation. Our products are crafted with a commitment to reducing environmental impact while offering you a fashionable and functional accessory.

Is my product waterproof?

The outside material of our bags is water-resistant but not fully waterproof. This design ensures durability while providing protection against light rain and moisture.

Are Band bags and straps machine washable?

While we don't recommend machine washing, keeping your Band bags and straps clean is easy. For bags, use a damp cloth or water with a neutral soap for stains. This simple care routine ensures your Band accessories stay fresh and ready for all your adventures. or more detailed tips on how to care for your BandStrap products, check out our informative blog article Caring for Your BandStrap: Maintenance Tips To Ensure Your Bags From Band Last

How does the Lifetime Warranty work?

Our Lifetime Warranty covers any manufacturer defects to ensure you're not stuck with a damaged item.

Our Lifetime Warranty does not cover physical damage caused by normal wear and tear.